What we check, what we do not, and how to report a problem.
Our team checks, for every listing:
This is a genuineness check, not a legal one. For the legal questions, see legal verification and the next answer.
Seven checks, written by an advocate who reads the actual documents. Every report covers all seven — none of them is an optional extra:
This is the check worth paying for before you part with a token amount. Details and current turnaround are on .
Open the listing and use Report this listing at the foot of the page. You do not need an account.
Pick the closest reason — already sold or rented, does not exist, wrong price, wrong location, photos are not of the property, duplicate, broker posing as an owner, or offensive content — and add anything you know.
Reporting is anonymous to the seller. They are never told who reported them.
It reaches our moderation queue and a person reads it.
What happens next depends on what you reported. An "already sold" report is checked with the seller and the listing comes down if confirmed. A report that a listing is fake, or that a broker is posing as an owner, is treated as urgent.
When several different people on different networks report the same listing, it is automatically raised for review — one person cannot get a listing taken down by reporting it repeatedly, and that limit is deliberate.
We do not usually write back, because most reports are anonymous. If you want a reply, leave your email.
Three ways, and none of them is perfect on its own:
If you call about an owner listing and the person who answers is clearly an agent, . That is the signal we act on fastest, and it is the single most useful thing a buyer can tell us.