Privacy Policy
Buyders.com (“Buyders”, “Company”, “we”, “our”, or “us”), established in 2012, is dedicated to safeguarding your online privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, process, store, disclose, and protect personal information gathered through our website, mobile platforms, and related digital services (collectively, the “Platform”).
By visiting, registering on, or using Buyders.com, you consent to the practices described in this Privacy Policy.
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The Short Version
- We do not sell your data to unaffiliated third parties.
- Government ID and ownership documents are handled through a secured verification workflow.
- We never store full card numbers or banking PINs. Payments run through PCI-DSS compliant gateways.
- You can inspect, correct or delete your data, and withdraw marketing consent, at any time.
How we measure how the website is used
We count how people use Buyders so we can see which areas and listings buyers look for, which searches find nothing, and where the site is slow. We do this without cookies and without learning who you are.
Our Own Measurements
- When you open a page, view or save a listing, tap to call or message, or run a search, we record the kind of page or action, the time, the site language, your device type (phone, tablet or computer), the website that sent you (its name only) and any campaign tag in the link.
- For searches we record the filters you chose and a cleaned copy of any text you typed; anything that looks like a phone number, email address or ID number is removed first.
- We note your approximate city and country, worked out by our hosting provider from your network. These measurements never store your IP address or your browser's details.
- To count visitors without cookies, each visit carries a daily code made from your network address and browser with a secret key that changes every day. The key is deleted once that day's numbers have been counted, after which the code cannot be linked back to anyone. A new day gives you a new code.
- These detailed records are deleted after 14 days. What we keep are daily totals — for example, how many people viewed listings in a locality — and a value appears in those totals only when at least three different visitors are behind it; rarer values are grouped as “other” or left out.
PostHog (when switched on)
- We may also use PostHog, a product-analytics service, on its servers in the European Union, to see which buttons and links are used, how far pages are scrolled, and how fast pages load.
- PostHog runs without cookies, keeps no profile of you and does not record your screen. It receives page addresses with search details and private parts removed — never the words on the page or anything you type — and we have set it to discard your IP address.
Our hosting provider, Vercel, also measures page speed and counts page visits without cookies.
Questions about this? Write to us through the Contact page.
Information We Collect
We collect data to provide, improve, and personalize our real estate, marketplace, and related services.
Directly Provided Information
- Identity & Contact Details: Full name, phone number, email address, physical/postal address, and login credentials created during account registration.
- Property Listings & Transaction Data: Property location, dimensions, photographs, pricing, specifications, ownership proof, and utility or title records.
- Verification Documents: Government identification documents or business entity proofs provided for verification, fraud prevention, or listing authorization. In accordance with statutory directives, sensitive identification records are processed via secured verification workflows.
- Payment & Invoicing Information: Billing details, transaction reference numbers, and payment history. Payment processing is executed via encrypted, PCI-DSS compliant third-party gateways; Buyders does not store full credit card numbers, debit card numbers, or banking PINs.
- Communications: Records of inquiries, messages, customer support requests, and feedback submitted via chat, web forms, or email.
Automatically Collected Data
- Device & Technical Information: IP address, operating system, browser type and version, device hardware specifications, and connection speeds.
- Usage & Log Analytics: Time stamps, pages visited, listing searches, clickstream patterns, and interaction lengths.
- Geolocation: Approximate or exact geographic location derived from IP addresses or mobile device location permissions (with user consent) to showcase regional properties.
Cookies and Tracking Technologies
- Small data files (“Cookies”) are deployed strictly to operate the Platform — authenticating user sessions, protecting submissions against cross-site request forgery, and remembering stated preferences such as site language and selected city. Buyders sets no advertising, profiling, or cross-site tracking Cookies and operates no advertising network on the Platform.
- Website measurement is configured to operate without Cookies, as described in the website-measurement notice published on this page. Users can manage or disable Cookie preferences directly in browser settings; disabling essential Cookies will prevent signing in. A current list of every Cookie set by the Platform, with its purpose and lifetime, is published at /cookies.
Purpose and Use of Collected Data
Buyders processes personal data strictly for defined and legitimate business objectives, including:
- Facilitating property discovery, listing publication, buyer-seller connectivity, and core marketplace functionality.
- Verifying user identity, validating listing authenticity, and curbing fraudulent or unauthorized activities.
- Communicating transactional alerts, security updates, service revisions, and customer service resolutions.
- Delivering market research, performance insights, platform analytics, and platform feature improvements.
- Providing tailored promotions, newsletters, and third-party advertising where explicit marketing consent has been obtained.
- Fulfilling statutory requirements, court orders, regulatory disclosures, and dispute resolutions.
International Operations & Cross-Border Data Transfer
Buyders operates across multiple jurisdictions, maintaining strategic presences in Mumbai (India), Gurgaon (India), and Dubai (United Arab Emirates).
- Data collected may be stored, processed, or transferred across cloud servers located within India, the UAE, or other international regions hosting our certified infrastructure.
- We take all commercially reasonable, contractual, and technical steps to ensure data transferred across borders receives equal levels of protection and compliance under applicable cross-border data protection regulations.
Data Security and Retention
- Safeguards: Buyders implements reasonable physical, electronic, and managerial safeguards—including industry-standard SSL/TLS encryption, restricted access controls, and firewall protections—to prevent unauthorized data access, loss, or disclosure.
- Retention Policy: Personal data is retained only for the duration necessary to satisfy the purposes set forth in this policy, maintain accurate business records, enforce contracts, resolve disputes, or satisfy statutory requirements. When no longer required, data is irreversibly anonymized or securely deleted.
User Rights and Choices
Depending on your jurisdiction, you maintain specific rights regarding your personal information:
- Access & Rectification: The right to inspect, update, or correct inaccuracies in your stored personal information.
- Consent Withdrawal: The right to withdraw previously granted processing or marketing consent at any time by contacting our support team.
- Erasure: The right to request the deletion or deactivation of your account and associated personal data, subject to statutory retention obligations.
- Opt-Out: The ability to unsubscribe from promotional emails or marketing circulars via the embedded “Unsubscribe” links or account communication settings.
Third-Party Websites & Services
Our Platform may contain hyperlinks to third-party portals, partner services, or embedded digital tools. Buyders does not govern, monitor, or accept liability for the independent privacy practices, cookies, or content of third-party platforms. Users are advised to review each third-party site’s individual privacy terms.
Minor Privacy Protection
Buyders is not directed toward or intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. Any account creation or listing by an individual under 18 must occur under direct parental or legal guardian supervision.
Policy Amendments
Buyders reserves the right to periodically modify, amend, or update this Privacy Policy to reflect changing business processes, technological capabilities, or legal requirements. Material changes will be posted on this page with an updated “Effective Date”. Continued access to or use of Buyders.com following any revision constitutes acceptance of the modified policy.
Contact Us & Grievance Redressal
If you have questions, inquiries, requests regarding your personal data, or wish to report a privacy concern, please reach out to our team or our designated Grievance Officer.